General Questions

We make phone case extraordinary: never limit our research into what the market has. We go further and beyond to discover the beauty, and the usefulness. But deliver more with worthfulness.

How can I make changes to my Anacotte order?

Simply contact us or send us an email within 12 hours or before we shipped out. Please make sure to include your order ID as well.

How do I know if the order has been successfully placed?

If you have received an order confirmation email, it means that your order has been placed successfully. If you have an account with us, you may log into your account and check your order history to make sure that such an order exists.

Why can't I receive my order confirmation notice?

Please check your spam mail first. If that cannot be found, feel free to reach out to us and we will investigate further.

What payment methods are accepted?

The available payment options are listed at the bottom of our website. These are the most commonly used methods. Note that Anacote does not collect your credit/debit card number or any associated card information when you make a payment.

Buy Now Pay Later and installments are now available on our website.

Shipping

Is signature required for delivery

No. Signature is not required for deliveries to residential addresses.

Can we ship to an APO, FPO, DPO address

Yes. Please allow 14-22 days for delivery.

How do you process international shipping?

Most commonly, for orders outside of United States, we fulfill our international orders via DHL, UPS, USPS, and Fedex international. We may fulfill some orders from our warehouses located at some other countries if a shipping address is close to a warehouse location. The total cost of your shipping will be calculated automatically at the checkout section. Some countries may require import tax or duties for incoming goods. We are not held any responsibilities to those charges. Please reach out to your local custom offices for further details.

Shipping Insurance

We are partnered with Route to offer a shipping protection add-on at the checkout section. Add Route Package Protection at checkout to unlock full package protection and seamless resolution for order issues. Click here to learn more about Route

How long will shipping take?

Currently, we aim to process ship all orders out within 72 hours.

*For handmade products only:

Some of our products are made in house and we replenish our inventory every 2-3 weeks. The longest delay you should ever see in shipping is about 2-3 weeks IF that item is somehow out of stock.

How long does it take to arrive?

Default Standard Shipping: typically delivered in 2-5 business days via USPS First Class Mail.

Expecited shipping: delivered in two business days via UPS.

International Shipping: delivered in 5-15 business days via USPS First Class international or USPS Priority Mail International varies upon shipping address.

More Shipping options are available at order checkout page.

What qualifies for free shipping

Free standard shipping can be applied to orders with total value (after discount) over $30 USD under typical circumstances, and a flat shipping fee will be required otherwise. Please also note that shipping fee is non-refundable.

How do you track your orders?

Please click the link to track your order placed at Anacotte:

https://www.anacotte.com/community/track123

If your tracking doesn't update within 3-5 business days, don't worry-- that's totally normal!

Return & Exchange

What is your return policy

Your Anacotte products are covered by a 14 days return and exchange window, which means you may return your product by contacting us with the specific reason of why you would need a return or exchange. Before contacting us, get prepared with your order number so that we can process your request faster. Your refund will go back to your original payment method by default unless another way of refund has been specified. For bank account, it typically takes 3-5 business days to get your money back. Credit card may take as long as 14 days. If you have received a damaged item or packaging loss, please contact us within 7 days for a return & exchange request. We have partnered with route in providing shipping insurance add-on. Learn more about how route will protect your package here.

Manufacturer Defect

If a return is approved for manufacturer defact reason, please return your product in original contents. If original contents are not returned, the amount that returns to your payment method will be deducted by the amount which the missing parts worth. Note that used screen protectors are not eligible for a return. If the packaging is opened but unused, there will be a $5 restocking fee applied via our packaging partner.

Do you provide return label

Customers are responsible for any fees occured during the return pricess. Before Anacotte receives the packaging, you will be accountable of the package and fees occured. Therefore, using traceable packaging service is recommended.

Order status appears to be backorder

If one or more of the items in your order is out of stock. We won't fulfill the order unless items are available. You may receive an update when item becomes available.

Product Related questions

How do you clean the case?

Simply apply with mild soap and water, then air dried or dried lightly with a paper towel.Click here to learn more about how to maintain your Anacotte case hygiene from bacteria.

Please note that minor scratching, and the natural yellowing/discoloration of clear/lighter colored bumpers are classified as normal daily wear and tear and are not subject to a warranty claim.

What made up those eco-friendly material?

Components: soil (30%), onions (7.5%), carrots (7.5%), pepper (7.5%), sawdust (1.5%), rice (18%), soybeans (18%), wheat (10%)

For Biodegradable order, we pack the order in a degradable and protective CPE 07 bag and shipped in a carton box